A client of ours Samsung laptop presented us with a rather unique issue, even though it was equipped with a brand new solid state drive and a fresh installation of Windows 10 it was hanging up after loading Windows with a black screen for several minutes before reaching the desktop.

The issue was found to be due to a problem with the AMD Radeon graphics ultra low power state settings. In order to fix the issue the ULPS setting had to be disabled. If you are experiencing similar issues to this and want to try the fix yourself follow the instructions below. 

1: Press the Windows key + R at the same time; this will open a run window. 

2: Type regedit into the field and hit enter. If prompted by UAC simply hit 'Yes'.

3: At the top click 'edit" and then "Find".

4: In the search field type enableulps    Then click 'Find Next'

5: Once it is found right click EnableUlps and click 'Modify"

6: The default value is "1", change it to "0" and hit Ok.

7: Close the Registry Editor and restart your computer to see if the fix worked.

Following these instructions will help you to address the black screen issue related to certain AMD Radeon graphics chips running Windows 10.

*Note* Editing your registry can cause additional issues, if you are not confident, or do not want to risk further issues contact us and we will be glad to help.